Privacy Policy

At Nova Surveyors we value all our customers which is why we do not sell, distribute or lease your personal data to other companies and businesses. We take our responsibilities under GDPR seriously. At Nova Surveyors we take privacy seriously and only use the information we collect from you to provide you with a responsive and effective building, historic or conservation surveying service.

This Privacy Policy provides details on what personal information we collect, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

The personal information we collect & how we use it.

When you make initial contact via email, or submit your details using our online website form or during a phone call you consent to Nova Surveyors to reply to your enquiry by phone, email or post.

We will collect your contact information including name, email address and phone numbers and any other information relevant to your enquiry. We collect this information to understand your needs and provide you with an appropriate service. We may use the information to get in touch and reply to your enquiry or provide you with the information you request relating to our services.

We do not sell, distribute or lease your personal information to third parties.

What we do with your personal information.

We may use the information to get in touch, confirm or cancel an appointment. We may use the information to provide you with information you have requested relating to our services. We only retain personal information for a limited time i.e. for as long as we need it to fulfil the purposes for which we have initially collected it.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third-party disclosure.

We will never sell or share any of your details with any third party organisation for marketing purposes. We do not transfer personal information to outside parties. This does not include our website developers or web hosting partners and other parties who assist us in operating our website, conducting our business, so long as those parties agree to keep this information confidential.

We use google analytics to analyse traffic to our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect only anonymous, aggregate statistics. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Security.

We are committed to ensuring that your information is secure, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We use a third party hosting provider for our website. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic (SSL) and managerial procedures to safeguard and secure the information we collect.

Links to other websites.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Details.

You can correct information or request deletion of information at any time by emailing info@novasurveoyrs.co.uk or writing to us at: Nova Surveyors Limited, 1 Walter Way, Yelland, Barnstaple, EX31 3GJ

Changes to our Privacy Policy.

Please visit this page periodically to stay aware of any changes to this policy, which we may update from time to time. Last updated August 2019